Listed below are a number of questions that our customers frequently ask us. If your question is not listed here, please contact us by clicking here.
What are the delivery charges for orders from the Online Shop?
All orders upto €49.99 are charged at €3.00 per delivery to any location in Cyprus. For orders of €50 and above delivery is FREE.
Do you provide delivery to locations within a short distance from one of our stores?
If the customer is located within a short distance from one of our superstores, we ask that they choose the local pickup option, when ordering. Otherwise we will deliver to a customer's nearest courier pick up point.
Do you provide door to door delivery?
Unfortunately, due to the nature of the postal/courier services here in Cyprus, we only offer delivery to a customers local courier office.
Which payment methods are accepted in the Online Shop?
Currently we offer a cash on delivery method, whereby when you pickup your delivery at your local Akis Express or ACS, you pay by cash when you collect the order from them. A credit/debit card solution is also being implemented.
How long will delivery take?
We dispatch deliveries on the same day if the order is received before 12.30 p.m. Generally speaking the courier delivers the order the same day or on the next working day.
How secure is shopping in the Online Shop? Is my data protected?
Your data is protected by server security. We do not pass on your data to any third parties. Only your contact details are given to the courier who is chosen for a delivery.
What exactly happens after ordering?
You should automatically receive an email from us when you have placed an order. A member of our team will then contact you by email or telephone to confirm the order has been received and ask you any questions.
Do I receive an invoice for my order?
The shopping cart automatically generates an invoice when an order is confirmed. You will be able to download it from our website or receive it by email. The courier may also give you the copy that was provided to them.